If you are logged in to your BLE Locking account in the app and you don’t see any digital keys there, please make sure that the digital key was shared to the same details that you have signed in with (either mobile number or email address).

There are 2 ways to get a digital key:

1. The key is generated to you once you register your BLE Locking device (e.g., Standard module, Electronic Cylinder, etc.) in the BLE Locking mobile app – scan the QR code that came with the device.
2. Contact the owner of the lock you need the key for so they can send you the digital key.

First go to the BLE Locking mobile app and tap the lock to which you wish to add the user. Then tap “Add users” and follow the instructions.

1. Log in to the BLE Locking app.
2. Tap the lock name.
3. Tap “Edit lock details” and then “Edit lock name”.
4. Enter a new name for your lock and save it.

If your lock has a lot of users who don’t know the location of the lock, then it’s worth adding it. Otherwise, it’s just a nice-to-have feature.

Connecting your device to Wi-Fi gives you an opportunity to open your lock remotely. To do that, you need to enable remote opening:

1. Tap the lock name.
2. Tap “Edit lock details” and scroll to the bottom of the page.
3. Enable remote access.

Only our Standard and Pro modules can be connected to Wi-Fi.

When you log in to the BLE Locking app and tap the lock name then a new screen opens. On the right side below the device’s picture, you either see “No connection” (internet not available) or “Available” (device is connected to the internet).

PS! This is shown only for Standard and Pro modules.

This is shown only for Standard and Pro modules. It means that if your device has a PIN pad connected to it, you can register a 4-6 digit PIN code for opening your lock.
To do that, you need to be near the device as the PIN is sent to the module via Bluetooth.

Yes, but only if you are the owner of the lock.

1. Make sure your phone is close to the lock.
2. Log in to the BLE Locking app.
3. Tap the lock name.
4. Tap “Edit lock details” and then “Edit closing timer”.

Choose a time between 1 and 60 seconds.

Replace device means that in the odd possibility that something happens to your device that makes it unusable, you’ll have the option to replace it in the app whilst keeping all the users who already had keys to your lock. Just tap on “Replace device” and then “Scan a new lock module”. By scanning the QR code of the new device, all users on your broken device will be transferred to the new one.

Yes! You can transfer your ownership to another user, but first, due to security reasons, make sure that this user already has a digital key for your lock. Once you have confirmed that, follow these steps:

1. Log in to the BLE Locking app.
2. Tap the lock name.
3. Tap “Edit lock details”.
4. Tap “Transfer ownership”.
5. Enter the phone number or email address of the user that will become the new owner.
6. Enter your own password and tap “Transfer ownership”.

If you are a user of a shared key, then you cannot delete it on your own. Please contact the owner of the lock that you are using to delete the key.

If you are an owner of the lock, follow these steps:

1. In the app, tap the name of your lock.
2. Tap “Edit lock details”.
3. Tap “Remove device”, enter your password and confirm.

PS! This will remove all user keys from the device as well and restore the device to its default settings.

Yes, there is! You can use the “Shake to open” functionality or our NFC option.

For “Shake to open” the app needs to be open on your phone and you need to be logged in. To enable it, follow these steps:

1. In the app, tap the name of your lock.
2. Tap “Edit lock details”.
3. Scroll down to the bottom of the page and enable “Shake to open”.

For the NFC option, we have NFC tags available for purchase. The cost of one is €5 and you may order them via email at sales@blelocking.com.

How to enable the NFC tag:

1. In the app, tap the name of your lock.
2. Tap “Edit lock details”.
3. Tap “Add NFC tag” and then “Scan NFC tag”.
4. Hold the tag against your phone’s NFC reader.

How to use the NFC tag to activate your lock:

1. Unlock your phone, but there is no need to open the BLE Locking app.
2. Scan the NFC tag.
3. For iPhone, you need to confirm that you want to continue with the NFC option, but for Android phones, the BLE Locking app will open on your phone and activate the lock.

Yes! Log in to the BLE Locking app and tap the lock name. Below the page you can see “Locking history”. Tap “Show all” to see older information.